Frequently Asked Questions

What are your business hours?

 

Our regular business hours are 1-5 pm Mondays to Fridays and 10 am to 4 pm on Saturdays.  These are typical hours the photographer is working to edit/book clients/offer consultations/etc.  Sessions can be booked at other times, but must be scheduled with the photographer at least one week in advance.

Do you require a deposit?

Yes, we require a deposit to book a session.  Deposits/retainers are non-refundable and are $25 for a regular session and $250 for weddings.  Deposits must be received within 7 days of booking session, or the date will be re-opened. 

What happens if I need to reschedule a session?

If the need arises to cancel your appointment please do so at least 48 hours prior to your session. 

If you, or anyone being photographed, are feeling sick we do suggest rescheduling. Sick people generally do not enjoy being photographed and this will show in your portraits.

Where will the pictures take place?

We offer both studio and on location sessions. Location sessions can be held inside or outside, in your home or at an alternative location. Please discuss your choice of location with your photographer as the time of day will effect where you can go. If you are unsure we can suggest several locations.  If a particular location of choice requires a location fee, the client is responsible for the fee (unless otherwise noted).

Do you retouch images?

Yes, all images receive basic retouching as part of our photography services.  We only retouch temporary things such as stray hairs, minor acne, spots, etc.  For advanced retouching (wrinkle removal, severe acne, etc.) there is an additional fee of $3.00 per image.  Advanced retouching fee must be paid in full before the editing process can begin.

What form of payment to you accept?

We accept cash, check, and PayPal.  There is a $30 fee for all returned checks.  Payment plans are available.  Please ask your photographer for details.  Please note if you are paying with a check:  Your gallery/sneak peek/CD will NOT be accessible until the check clears.  Keep this in mind for those holiday mini sessions when having your images fast is important! 

Do you have a referral program?

Yes!  We have a Share the Love referral program.  You must be a current client in order to participate in the Share the Love program.   For each NEW client referred to us, existing clients can receive a $20 credit to use towards a future session, or to purchase prints/products for their home.  New clients will also receive a $20 credit.  There is no limit for the number of referral credits a client can earn.  New clients must present their referral card at time of service, and they may only present one card.  Referral cards are provided to customers, free of charge, with their images. 

What is the typical turn around?

With each session, we typically spend twice as much time on the pictures in the processing as we did to take the pictures.   Edited/enhanced images may take 10-14 business days to be completed (please note that during the busy season, edits may take longer than 10-14 business days).  If you need your pictures sooner, you may request a rush order and your edits will be finished 2-3 days after your session, additional fees apply.  Event photography and specialty sessions may take 30-45 business days to be completed due to the amount of editing involved. 

Do you offer print orders?

Yes, we provide print orders, and highly recommend them.  Professional photo labs are specifically calibrated to print the closest representation of how the color, contrast, saturation, and composition are supposed to appear.  Local pharmacy, 1 hour and supercenter printers are not properly calibrated.  Taylor Hege Photography is not responsible for any prints outside of the professional photo labs they personally order from.  Please choose your photo lab carefully to ensure the highest satisfaction.  Prices for prints are subject to change at any time.  All print orders must be paid in full before the order can be submitted to the lab (if paying with a check, order will not be processed until the check has cleared).  Please allow two-three weeks for delivery of your portraits.

How will I receive my images?

Images will be given in an online gallery (with the exception of weddings, which have the choice of DVD/USB). Images can be downloaded directly from the client gallery using a provided download code.  Some sessions will have a limited number of images, and coupon code will be provided for the number of images included.  Client will have the option to purchase additional images from the session.  Any customer can upgrade to a USB for any session (USB can be reused at future sessions), additional fees apply.   Customers can opt to have images put on a CD/DVD and have the CD/DVD mailed for a fee of $7.  Client galleries will expire after 30 days.  If client requests the gallery to be extended, there will be a fee of $25, in which the client gallery will be re-opened for 30 days.

How many images will I receive with my session?

Number of images will be determined on the session length.  Mini sessions include 10-15 edited images, half hour sessions include 15-20 edited images, hour sessions include 30-40 edited images, and hour and a half sessions include 50+ edited images.  This includes both black and white and color images.  Customer will only receive edited images from the session.  Weddings and special events will receive unlimited photos, but retouching/editing will be limited to the images which the photographer chooses in the selection process.  Unedited images from these events are for client use only, and are not recommended for print or social media uploads.

How do you determine what pictures I receive?

Many images are captured during the session.  Afterwards, each image is put through a careful selection process. You will see only the images that meet the high standards of the photographer. Images with eyes closed, unflattering poses and duplicate images are removed permanently after the photographer completes this selection process. The selection process is entirely the right of the photographer and part of the custom portrait process.  If you have a certain picture you are wanting, we will do our best to make sure we capture it!

Does purchasing a CD/DVD/USB/Client Gallery give me copyright to the images?

No,  all photographs taken by Taylor Hege - Taylor Hege Photography are her property, will remain her property and are protected by United States Copyright Laws (USC Title 17).  Client hereby waives any claim for ownership, income, editorial control and use of the images.  Violators of this federal law will be subject to its civil and criminal penalties.  All images are copyrighted by Taylor Hege - Taylor Hege Photography.  We retain ALL copyrights to photographs/files.  When purchasing images, you receive PRINTING rights (meaning you can make as many copies as you want, for as long as you want), not the copyrights.  Photos are not to be altered or edited in ANY way.

*Copyrights of sessions can be purchased for an additional fee!

Do you offer re-shoots?

Re-shoots are offered at the discretion of the photographer only and will not incur an additional session fee. We do not offer to re-shoot for unfortunate personal choices such as hair, clothing, etc.

Do you offer discounts and promotions?

From time to time we will run special promotions. These sessions are run for a limited time only and session spots fill up fast. If all session slots are full the photographer is under no obligation to extend the promotion or match the offer past the expiration date.

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© 2016 by Taylor Hege. 

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